Business and contact information
This page explains how and when Deliverables are supplied. It forms part of the Terms and Conditions and is provided in accordance with Article L111-1 of the French Consumer Code, which requires the delivery period to be stated before the order is placed.
All Services are delivered digitally, by email, to the address supplied with the order. Nothing is shipped physically, and no delivery charge applies anywhere in the world.
Deliverables are supplied as formatted documents, normally Microsoft Word (.docx) and PDF. Other common formats can be supplied on request at no extra cost.
The delivery period starts on the first business day after the Brief has been received in full — not on the date of the order. Where the Brief arrives with the order, the two are the same.
If the Brief is incomplete, the Provider says so promptly and identifies exactly what is missing. Business days are Monday to Friday, excluding French public holidays.
The following periods apply. They are firm commitments, not estimates.
| Service | Included scope | Delivery time |
|---|---|---|
| Proofreading | Per 5,000 words · Tracked changes · 1 revision | 2 business days |
| Quality Control Review | Per 5,000 words · Annotated file · 1 revision | 2 business days |
| Business Document Review | Up to 5,000 words · Tracked changes · 2 revisions | 3 business days |
| Document Formatting & Preparation | Up to 60 pages · Styles and TOC · 1 revision | 3 business days |
| Information Materials | Up to 2,000 words · Structure plan · 2 revisions | 5 business days |
| Commercial Copy Optimisation | Up to 1,500 words · 2 revisions · Written rationale | 3 business days |
| Editorial Style Sheet | Full style sheet · Scoped per organisation | Quoted after a scoping call |
| Written Communication Consulting | Scoped per organisation · Written recommendations | Quoted per project |
| Document Revision | Per 5,000 words · Tracked changes · 1 revision | 2 business days |
| Academic Document Review | Up to 10,000 words · Reference check · 1 revision | 4 business days |
| Stylistic Refinement | Per 3,000 words · Tracked changes · 2 revisions | 3 business days |
| Application & Statement Review | Single statement · Tracked changes · 2 revisions | 3 business days |
| Creative Writing | Up to 1,000 words · Briefing call · 2 revisions | 4 business days |
| Linguistic Expertise Report | Written report · Scoped per text | Quoted on the material |
For services marked price on request, the delivery period is agreed in writing in the quote before the order is placed.
Revision rounds included with a Service are returned within 2 business days of receiving your consolidated comments. Revision requests should be sent within 14 days of delivery.
If a Deliverable cannot be supplied within the stated period, you will be told before the deadline passes, with the reason and a new date.
Under Article L216-6 of the French Consumer Code, if the Provider fails to deliver by the agreed date, you may instruct the Provider in writing to deliver within a reasonable additional period. If that period also passes without delivery, you may cancel the contract and every sum paid is refunded within 14 days.
Where the delay makes the Service pointless — a text tied to a date that has passed — you may cancel immediately, without granting an additional period, and receive a full refund.
The delivery period is suspended while the Provider is waiting for information, materials or answers needed to continue, and restarts on the first business day after the missing item is received. You will always be told when this happens and what is being waited for.
If no response is received within 60 days of a request for missing material, the order may be closed. The work carried out to that point is invoiced and the balance refunded.
If a Deliverable does not arrive, check your spam or junk folder first, then contact info@tomasstrigac.com. It will be resent immediately, and through an alternative route such as a secure download link if email delivery keeps failing.
It is your responsibility to supply a valid email address able to receive attachments. Where an address supplied is incorrect, the Deliverable is resent to the corrected address at no extra charge.
Services are available to clients worldwide, subject to the languages offered.
For any question about delivery, contact Tomas Strigac at info@tomasstrigac.com or on +33 7 53 16 19 47. Enquiries receive a response within 2 business days.